- Efficient. Transparent. Local
Support that flows
with your
workflow.
We’ve eliminated the friction of traditional agencies. No complex ticketing systems. Just direct access to Local developers.
- The Journey
How we handle your
digital heavy lifting.
{01}
Choose Your Support Block
Select a block of hours that fits your monthly needs. Whether you're a startup needing a few tweaks or a scaling store requiring deep technical maintenance, we have a plan that fits. All hours are valid for 12 months.
{02}
Onboarding & Access
Once you've joined, we set up a secure staging environment for your site. You'll meet your dedicated developer via email, and we'll gather the necessary credentials to begin working safely without ever touching your live traffic initially.
{03}
Send Your Requests
Need a plugin updated? A new feature built? Speed optimization? Simply email your developer. We acknowledge all requests within 24 hours and provide a clear time estimate before we begin. If it is related to websites, we are resourceful—we will figure it out and handle it for you.
{04}
Review & Deploy
We perform all work in the staging environment first. You review the changes, and once you provide the "thumbs up," we push the updates live during low-traffic windows to ensure zero downtime for your customers.
- Peace of Mind
The 100%
Trust Experience.
Direct Communication
No account managers or middle-men - you speak directly to the person writing the code. To ensure you feel completely secure, we can connect however you prefer: via phone, a quick Zoom video call, or an in-person meetup over coffee right here in Prince George. We are fully accessible, local, and accountable to you.
Time Tracking
We track time to the minute. You'll receive a transparent report showing exactly how your support hours were utilized.
Safety First
Every change is backed up. If anything goes wrong, we have the protocol to revert and fix it instantly.
Ready to start your first task?
EMAIL:
support@ducosdesign.ca
LOCATION:
Prince George, BC, Canada
Stop managing your website and start managing your business. Let our Local experts handle the technical details. Contact Us!
Ducos Design
Reliable website support, server care, and security for Canadian businesses. Based in BC, always accessible, and ready to figure it out for you.